Refund policy
Returns
To be eligible for a return,
- No return on custom or personalized orders.
- Contact me within 7 days of delivery.
- Ship items back within 14 days of delivery
- Request a cancellation within 24 hours of purchase.
- Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start a return, or contact us for any return question, you can contact us at d4lstore@gmail.com.Â
Damages and issues
Please inspect your order upon reception and contact us immediately or within 7 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned:
- Custom products
- Special orders or personalized items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.